FAQs

If both parties cannot reach a satisfactory solution, any complaint should be referred to the following:
Trading Standards Services
PO Box 270
Guildhall
London
EC2P 2EJ

Ordering your new van couldn’t be easier. As a paperless office you can order your van from your phone. Deposit payments are taken by card via phone or by bank transfer online, our order forms and most finance documents are e-signature.

Most of our used vans are ready to go as soon as today! However, if the van is new into stock, we may need some time to prepare it to our high standards. With new vans, delivery for in stock vans typically within 7-10 working days. For new vans not in stock, factory order times can take up to 6 months. Our sales team will keep you up to date.

We are here to work with you. If for any reason you are not happy with a van purchased from us, please let us know. Customer satisfaction is important to us, and we always do our best for our customers.

New vans are provided by our main dealer partners, anywhere in the UK.

Any person over the age of 18, and any business can apply for finance with us. We work as a credit broker, and so acceptance is at the discretion of our carefully selected finance providers. All applications are subject to a credit check and affordability assessment.

If you have taken your van on a lease agreement or hire purchase with a balloon, the likelihood is that yes, your mileage is important. Your estimate mileage will have been used to calculate your payments based on the estimate final value of the van at the end of the lease.

Get in touch with our sales team. Whether you bought your current van from us or another dealer, we can help renew your finance agreement and get you on the road in another brand new van.

We can take this into consideration and settle any existing finance for you, as part of the deal. If there is equity in your part exchange, we can move this on as deposit for the new van, or you can see it as cash back.

In order to secure a vehicle, we require a small holding deposit. This can be as little as £250 for a used van, or £500 for a new van. Balance payments are not due until the van is ready, our sales team will keep you up to date.

Yes, you will need to pass a credit check to be approved by our finance providers. We have a selection of finance providers in order to have a lender suitable for your credit profile.

Based on information you give us we can value your van in minutes using CAP, the industry standard valuation system. We will need to know about your van, including vehicle registration, mileage, condition report, service history, etc. As we retail the majority of vans taken in part exchange our self, there is no “middle man”. This means you will get the best price from us.

Yes, you can! We can value your van without seeing it with our online appraisal form, and we can even collect it when delivering your new van.

Our free delivery on all new vans is by driver. This means that our new vans come with delivery mileage only. We offer deliver on used vans; costs depend on your location to Bristol. Again, this service is for driven delivery, ask our sales team for an estimate.

Yes! We work with manufacturer approved conversion specialists to make sure that the vehicles meet our customers exact requirements, wherever they may be in the country.

Many of our customers have specific requirements such as utility spec conversions, welfare units, and different racking configurations which we can supply and fit to the vehicles either prior or post delivery; ensuring the vehicles are ready to hit the ground running once delivered!

We offer free nationwide delivery across the UK. Most of our fleet customers have multiple site locations, so we will co-ordinate a smooth and efficient delivery to their preferred location.

We offer Hire Purchase, Lease Purchase, Finance Lease, and Contract Hire through our panel of main lenders including the UK’s leading banks. We also work with a handful of Finance brokers who assist with sub prime lending and organising credit lines for our customers. If you would prefer to use your own funding you can, and we will still supply you with the vehicles.

We are able to offer full service, maintenance, repair and accident management solutions to keep your fleet operational at all times, to minimise downtime off the road! We aim to be your “one stop shop” fleet solution, to ensure you have all bases covered when it comes to operating an efficient and cost effective fleet.

Yes! We can help businesses replace their existing vehicles with our brand new ones. There has been a huge increase in the demand for part exchange with the increase in CAZ and ULEZ zones across the UK. We will collect your vehicles upon delivery of your new vans and will always provide a competitive trade-in offer.

Due to our industry connections, we can offer all manufacturing makes, models, shapes and sizes. From small panel vans, to pickups, all the way to bespoke conversions such as tippers, low loaders and lutons.